Politique de remboursement
Return and Refund Policy
Last updated: September 7, 2026
Peak Voltage accepts eligible return requests within 30 days of confirmed delivery. All returns require prior authorization from Peak Voltage.
Return Eligibility
To qualify for a return, the product must be:
- Unused and in substantially the same condition in which it was received.
- Complete with all original accessories, components, manuals and packaging where applicable.
- Free from damage caused by misuse, improper installation, modification, neglect or unauthorized repair.
- Accompanied by valid proof of purchase from Peak Voltage.
Peak Voltage reserves the right to refuse a return that does not meet these requirements, subject to applicable law.
Return Authorization Required
Customers must contact support@shoppeakvoltage.ca before returning any product.
Do not return products to the address printed on the original shipping package.
Peak Voltage uses multiple fulfillment partners and warehouses. The original sender's address may not be an authorized return facility.
Peak Voltage is not responsible for a customer selecting an incorrect size, colour, model, connector, compatibility option or other variant when the correct information was provided on the product page.
Unauthorized returns may be refused and may not qualify for reimbursement.
Damaged, Defective, Incorrect or Incomplete Orders
Customers should inspect products promptly after delivery.
Claims involving damaged, defective, incorrect or incomplete products should be submitted promptly after discovery and include:
- Order number
- Description of the problem
- Clear photographs of the product
- Photographs of the shipping packaging where relevant
- Video demonstrating the defect when reasonably necessary
Peak Voltage may require reasonable evidence before approving a replacement or refund.
Depending on the circumstances, Peak Voltage may provide a replacement, refund or other appropriate remedy.
Non-Returnable Products
Unless required by applicable law, returns may be refused for:
- Used products that cannot reasonably be resold
- Products damaged after delivery
- Products damaged through improper installation or use
- Modified, disassembled or repaired products
- Products missing substantial components or accessories
- Gift cards
- Final-sale products clearly identified before purchase
- Certain hygiene-sensitive or personal-use products once opened
Cancellations
Orders begin processing shortly after purchase.
Cancellation requests must be submitted as soon as possible. Cancellation is not guaranteed.
Once an order has entered fulfillment or shipped, it generally cannot be cancelled. The customer must instead follow the applicable return procedure after delivery.
Refunds
Approved refunds are issued to the original payment method.
ak Voltage does not control how quickly banks, credit-card companies or other payment providers post refunds after they have been issued.
Refunds will not normally be issued merely because a customer changes their mind while an order is already in transit.
Delivery Refusal and Incorrect Addresses
Customers are responsible for supplying complete and accurate shipping information.
Where permitted by law, costs reasonably incurred because of an incorrect address, refused delivery, unclaimed shipment or failed delivery caused by the customer may be deducted from an otherwise applicable refund.
Consumer Rights
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Canadian consumer protection law.
Contact: support@shoppeakvoltage.ca
Return shipping: Unless your item arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. If your item arrived defective, damaged, or incorrect, contact us at support@shoppeakvoltage.ca and we will arrange the return at our expense.Pe